For those of you that don't know, here's a link telling what happened:
Need help with a more serious plumbing problem
Needless to say, the wife was absolutely furious with the bill and I am as well. I called these dudes on Saturday night. They told me over the phone that it was $200 to pump out 1000 gallons. I have 1000 gallons. Cool, I can swing that. I set it up for them to come the next morning.
Once they arrive (2 kids), they tell me I CANT be pumped out with out buying their "oxidizer plus" system. I don't know shit about this stuff so I figure, you're the pro, whatever you say. Next thing I know, they can't pump the shit out because it is so hard and they have to break it up with a gas powered auger tool. Whatever bro, just get it done is what I'm thinking.
So, here we are, all said and done and I get presented the bill for $2700!!! Remember that $200 pump out charge they told me over the phone! We pay the bill and cut our losses.
Next morning my wife decides to talk to some other septic companies. Everyone, and I mean EVERYONE she talked to said the "oxidizer plus" is a BS scam. We didn't need it, total waste of money. Also, everyone else will break the shit up for FREE! (I was charged $200 for them to use their magic auger tool for 10 minutes). Oh yea, forgot to mention I was charged $250 for the three pieces of pipe he layed in the ground for the plumber to fix the next day (we had a plumber come the day after to fix the broken pipe in the wall). Now mind you, I told them NOT to worry about the pipe because I knew the plumber was coming and they only charge a flat $55.
Wife calls them up first thing Monday morning to complain. The guy in the office tells her the workers should have charged us $1600 for the oxidizer instead of $2000. And he says he will give us the $250 back for the pipes I told them not to do. Oh yea, forgot to mention that they had to cut my fence to get the track hoe into the back yard (which they never even used!). Then they leave without putting it back. So the guy says he will send some men out to repair the fence as well.
But neither I nor my wife are happy. I feel like I was taken complete advantage of. I know nothing about septic systems. I am sitting there on a Sunday with no use of sinks, toilets, etc.. and I have some "professionals" telling me I HAVE to do this.
So we are thinking of charging the entire amount back minus the amount they originally told me over the phone. Even with his refund, we have paid over $2000 to have a 1000 gallon septic tank pumped. Something that would have cost us anywhere between $190-$400 with 6 local companies.
Are we in the wrong? Your thoughts.
Sorry for the long post.