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post #1 of 30 (permalink) Old 01-28-2009, 09:48 PM Thread Starter
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Tell me if I'm wrong...LONG POST

For those of you that don't know, here's a link telling what happened:

Need help with a more serious plumbing problem

Needless to say, the wife was absolutely furious with the bill and I am as well. I called these dudes on Saturday night. They told me over the phone that it was $200 to pump out 1000 gallons. I have 1000 gallons. Cool, I can swing that. I set it up for them to come the next morning.

Once they arrive (2 kids), they tell me I CANT be pumped out with out buying their "oxidizer plus" system. I don't know shit about this stuff so I figure, you're the pro, whatever you say. Next thing I know, they can't pump the shit out because it is so hard and they have to break it up with a gas powered auger tool. Whatever bro, just get it done is what I'm thinking.

So, here we are, all said and done and I get presented the bill for $2700!!! Remember that $200 pump out charge they told me over the phone! We pay the bill and cut our losses.

Next morning my wife decides to talk to some other septic companies. Everyone, and I mean EVERYONE she talked to said the "oxidizer plus" is a BS scam. We didn't need it, total waste of money. Also, everyone else will break the shit up for FREE! (I was charged $200 for them to use their magic auger tool for 10 minutes). Oh yea, forgot to mention I was charged $250 for the three pieces of pipe he layed in the ground for the plumber to fix the next day (we had a plumber come the day after to fix the broken pipe in the wall). Now mind you, I told them NOT to worry about the pipe because I knew the plumber was coming and they only charge a flat $55.

Wife calls them up first thing Monday morning to complain. The guy in the office tells her the workers should have charged us $1600 for the oxidizer instead of $2000. And he says he will give us the $250 back for the pipes I told them not to do. Oh yea, forgot to mention that they had to cut my fence to get the track hoe into the back yard (which they never even used!). Then they leave without putting it back. So the guy says he will send some men out to repair the fence as well.

But neither I nor my wife are happy. I feel like I was taken complete advantage of. I know nothing about septic systems. I am sitting there on a Sunday with no use of sinks, toilets, etc.. and I have some "professionals" telling me I HAVE to do this.

So we are thinking of charging the entire amount back minus the amount they originally told me over the phone. Even with his refund, we have paid over $2000 to have a 1000 gallon septic tank pumped. Something that would have cost us anywhere between $190-$400 with 6 local companies.

Are we in the wrong? Your thoughts.

Sorry for the long post.

I no longer own a Lightning.
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derail threads, and most importantly,
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The best part of ENEMY ran down my leg!

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Did you check his sig?

"The best part of Enemy ran down my leg"

Sorry Josh, next time I will aim for your mouth
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post #2 of 30 (permalink) Old 01-28-2009, 10:13 PM
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WOW I would be FAWKIN PISSED!! Threaten Better business or something, thats just dirty!!

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post #3 of 30 (permalink) Old 01-28-2009, 10:15 PM
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Was it a chain or a local company?

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post #4 of 30 (permalink) Old 01-28-2009, 10:18 PM
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If I was you, I would be just as pissed off.

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post #5 of 30 (permalink) Old 01-28-2009, 10:35 PM
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If you paid with credit card I would reverse it before I even called them. That's just me though, and don't know you person to person Josh, so use your best judgement bro.

These guys definitely scammed you. This bothered me enough to call my mom right now to find out how much it costs to get theirs pumped when they have to get it done. She pulled her receipt book out where she keeps track of all her mortgages and such. She said 19 months ago they paid $340 dollars. She said she can't remember a time when it has ever cost more than that over the years, dating back to when I was a kid and a few houses ago. I would definitely be pissed though. She said she has never been hassled about any oxidizer system in order to get it pumped so she is not sure about that.

Me though, I live in the city, so I haven't a clue about how all that works. I hope everything works out though. That is super shitty. Keep us posted.


Last edited by Zeus_SVT; 01-28-2009 at 10:35 PM.
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post #6 of 30 (permalink) Old 01-28-2009, 10:40 PM
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Josh, I would be raising a bigger stink than was coming from the septic tank...Personally, I would be calling the BBB and anyone else that would listen to me...I'm afraid that you might have to get a lawyer and threaten these guys and make sure they pay your legal fees if you win the case...I can't stand shady business people like that when they are taking advantage of people that are in a bind...Hope this works out for you...Crewsy

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post #7 of 30 (permalink) Old 01-28-2009, 11:33 PM
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Better Business Bureau. CALL THEM.

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post #8 of 30 (permalink) Old 01-29-2009, 12:55 AM
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Quote:
Originally Posted by typhoon43 View Post
Better Business Bureau. CALL THEM.
+1
And to think I was gripping b/c I had to spend $350 for an emergency pump out last Sunday.

p.s. ( I'm not cheap... just pissed b/c that came from my fund for my new DMR Oil Sep and some other little goodies )
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post #9 of 30 (permalink) Old 01-29-2009, 02:21 AM
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Dude, when I saw the other post where you said it cost that much I was thinking then you got ripped, but didn't want to come across as an asshat on the forum....remember back in my post I told you about the product we sell, I would try it the cost is about $275 for 5 gallons and you use only ounces per month.

I would definitely call the BBB, and tell the guy your going to the news stations too. My son did that with his L he was gonna trade, and the shop guys stole his chip out of it...he called the BBB and the news. He had a check 3 days later for new chip and tune. Good luck and let me know.

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post #10 of 30 (permalink) Old 01-29-2009, 03:10 AM
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Sorry to hear you got scamed that sucks. Even if you called around they said 200 originally then at the end come up with all this bs charges how were you to know? I would try all legal processes to get your money back first then if thats not successful I would beat the fu*king shit out of those bastards. Im talking breaking knees hey mf'er bite the curb and then bam kick to back of the head ass whooping. Well hopefully the legal route works, good luck with that.

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post #11 of 30 (permalink) Old 01-29-2009, 03:12 AM
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Quote:
Originally Posted by dogmob34 View Post
Sorry to hear you got scamed that sucks. Even if you called around they said 200 originally then at the end come up with all this bs charges how were you to know? I would try all legal processes to get your money back first then if thats not successful I would beat the fu*king shit out of those bastards. Im talking breaking knees hey mf'er bite the curb and then bam kick to back of the head ass whooping. Well hopefully the legal route works, good luck with that.
Amen brother!

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post #12 of 30 (permalink) Old 01-29-2009, 06:26 AM
PAY UP SUCKA!!!
 
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It's never cost me more than $350-375.

When you were talkin about them using an auger......I don't know, they always use a hose and stick to break up the shat, even in the worst of times.

Get some money back bro or at least make it know that they are scamers.

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post #13 of 30 (permalink) Old 01-29-2009, 06:30 AM Thread Starter
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Wife already wrote to the BBB. They said they would NOT process her complaint because all she was complaining about is the price and we should've shopped around before contracting a company. They already have an "F" rating with the BBB, so apparently they don't care what they say.

Here are some links to the complaints my wife typed up on various websites and their responses.

http://www.ripoffreport.com/reports/...Off0416841.htm

http://www.kudzu.com/merchant/reviews/1352849.html

http://national.citysearch.com/review/40942795

I think she just copy and pasted the same complaint on every website she could find. Of course they have a bullshit response to all of them. "I said to not fix the fence" Come the **** on!@! Who would say that??? I enjoy having a 8 ft hole in my fence so my dogs can escape. F'in retards.

I no longer own a Lightning.
I'm just here to start trouble,
derail threads, and most importantly,
to keep Joe's gayness in check!
The best part of ENEMY ran down my leg!

Quote:
Originally Posted by Enemy View Post
Did you check his sig?

"The best part of Enemy ran down my leg"

Sorry Josh, next time I will aim for your mouth
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post #14 of 30 (permalink) Old 01-29-2009, 06:59 AM
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That sucks.

I guess that leaves two options:

Take your loses, and chalk it up as a learning experience.(Which I think you just helped all of us out as well.)

or

Get a Lawyer.


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post #15 of 30 (permalink) Old 01-29-2009, 07:11 AM
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It makes you wonder if some of the responses were sent in by the company itself Josh...It doesn't make sense that they get raves from some people and others feel the same way you do about them...Call them back and see how long it takes to dissolve a human body with their "oxidizer plus" system.

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